Keep the system your business runs on secure, current and looked after

Common questions

What does a care plan include?

Every plan covers hosting, backups, uptime monitoring and security patches, plus a set number of hours each month for fixes and small improvements. Business adds scheduled framework upgrades, such as each new .NET LTS release, more hours and faster response. You get a short monthly report of what was done.

How much does a care plan cost?

Essentials starts from £195 a month and Business from £450 a month. Priority, for business-critical systems, is quoted. Every plan starts with a short paid onboarding review of your system, so the price reflects what you actually run, and work outside the plan is quoted before it starts.

Why pay for care if the system works?

Because the risks build up quietly: unpatched frameworks, expiring certificates, changes at payment providers and browsers, and backups nobody has tested. A care plan deals with them on a schedule, which usually costs less than fixing them after something breaks.

How quickly do you respond if something breaks?

Response times are agreed as part of the plan and written down, so you know what to expect. Business has faster response than Essentials, and Priority adds emergency cover for systems the business can't run without.

Can you look after a system you didn't build?

Yes. The onboarding review covers how the system is built, hosted and backed up before the plan starts. If the original developer has gone and nobody knows where everything is, start with a system takeover audit, then move on to a care plan.

Who owns the code and the accounts?

Your business does. The code, data and domains belong to you, and access to everything is documented, so another developer could take over if you ever needed one.